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Product Integration Specialist

Apply Job ID REF9859J Date posted 03/23/2023 Address 401 West Market Street, Troy, OH Job Type Full-time Job Status Non-Exempt

ITW (NYSE: ITW) is a Fortune 250 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 43,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. www.itw.com. 

Hobart Weigh/Wrap is part of the ITW Food Equipment Group. We are seeking a qualified Product Integration Specialist. This position will be based in Troy, Ohio centrally located to Columbus, Dayton, and Cincinnati.


  • Participates in the in-house and customer testing process through review and analysis, product performance, and reliability. 
    • Identify & test customer configurations to fully utilize products and tools.
  • Support customer requests by providing label and graphics as required. Engage in communication with customers to answer marketing goals through label designs and functionality that provides exemplary overall customer response and quality.
  • Document customer specific installation requirements, train and help in installations of Hobart products. Manage customer feature versioning and service deployment.
  • In-depth knowledge in wireless LAN/Unified Access solution areas including Access Points, Wireless LAN Controllers, Wireless LAN Management, and Wireless Security.
  • In-depth competitive knowledge, knowledge of relevant solution sets, product line specifications, performance criteria and applications requirements preferred.
  • Support Marketing, Product integration & Sales team with other aspects of design (Image promotions, Graphical Display, Graphic Design, etc.).
  • Support Marketing & Sales team with technical presentations, application notes, FAQ’s product notes, user guides, online reference, and demos.
  • Educate customers on functionality and configuration options, assist with determining appropriate configurations, and work with vendors to implement networking solutions.

Qualifications:

  • Minimum 1 years of related experience.
  • Experience with Python, Java, and scripts generation. Proficient in Microsoft Office applications.  
  • Working knowledge of common networking tools and commands. Preferred experience with UNIX, Linux and/or Windows Network Servers.
  • General knowledge of Information Technology Systems.  Knowledge with IP network design and IP addressing scheme. Understand the basic routing protocol.
  • Experience in wired and wireless networks.  Experience working with IT teams is preferred
  • Good problem solving skills required to resolve the different levels of complexity of customer requests maintaining the levels of quality and follow the processes for engineering team.
  • Excellent verbal written and interpersonal communication skills
  • Must be a good communicator and able to effectively deliver required reports to other teams and/ or customers. Includes oral, writing, and overall presentation skills.
  • Must be able to work autonomously after receiving direction to completion of task.
  • Requires travel (approximately 25%) to customer sites to provide lab and instore product integration support and field testing. Also, getting involved in situations when standard troubleshooting processes have been exhausted.
  • Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources.
  • Excellent written and verbal communication, listening, negotiation, consultative skills and presentation skills are required.
  • Ability to lift up to 50 lb.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. 

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.