Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Reporting to the Technical Support Manager, the Product Support Associate – Will work directly with management and will be responsible for performing complex duties in relation to bakery equipment.

The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment.

This individual must be able to display professionalism and use tact during all aspects of day-to-day functions. Possesses knowledge of organization or department procedures. 

The Hobart Service Mechanical Engineer is responsible for supporting and sustaining existing food equipment products as well as developing new service product offerings. This position will help to design and develop technical solutions to improve equipment reliability and to deliver consistent up time for our customers.

Essential Duties and Responsibilities

These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Works closely with the Product Support Team, Project Leaders, and Product Managers to create and deliver tools and processes to improve our customers’ equipment experience and quality.
• Develops and implements engineering change management processes including drawings updates, approval routing, and release for production.
• Supports Product Lifecycle Management methodologies including product launch, technology maturity, supply chain abatements, and product end-of-life planning.
• Leads projects to ensure the Hobart Service organization is prepared to support new product launches through proprietary training programs, service manuals, parts catalogues, and critical parts supply.
• Coordinates quality activities to improve product performance and field technician efficiency by utilizing industry standard processes including Root Cause Analysis, 8D problem solving, and APQP.
• Leads the qualification of alternate vendors, material, and components to support the OEM parts strategy.
• Develops preventative maintenance programs including concept generation, validation, and field roll-out by leveraging FMEA, MTBF, and design specifications.

Additional Information

• Why work for us?
• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Safety-conscious work environment

Hobart Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.