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Field Service Technician

Apply Job ID REF8001Q Date posted 09/21/2022 Address 456 West Olive Avenue, Sunnyvale, CA Job Type Full-time Job Status Non-Exempt

Instron is a global organization that designs, manufactures, sells and services materials testing systems. Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of materials and components. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Instron is part of Illinois Tool Works (ITW), a global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.


We are looking for a technically skilled service technician (who will work from home in the Sunnyvale, CA area) to travel to our customers' businesses to perform equipment calibration and performing routine preventive and corrective maintenance. The service technician will also be installing, calibrating, and test products and provide customers with instructions on the proper usage of the product.

To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy calibration equipment.

Service Technician Responsibilities:

  • Answering telephone inquiries and assisting clients.
  • Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
  • Using diagnostic tools to identify issues and evaluating the available information.
  • Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
  • Servicing computer operated tensile testing machines.
  • Promoting the company's services.
  • Maintaining your technical and mechanical skills.
  • You will have regional responsibility for servicing customers in the Bay Area, and you will also have to travel to Southern CA, NV and AZ to assist when needed.  Customers in this area are in the following industries: ­­­­­­­­­­electronics, bio-medical and medical devices.
  • Up to 60% overnight travel required and some occasional travel to other locations in the US may be required.

Qualifications:

  • An associate's degree or technical certification in the industry.
  • The ability to work independently.
  • Managing overtime on service calls with patience and not rushing the job.
  • Excellent customer service and communication skills.
  • The ability to diagnose and solve problems based on customers' non-technical descriptions.
  • Physically fit to lift heavy equipment and bend frequently.

Additional information

Take this opportunity to join a successful team where you can make an immediate impact. We offer:

  • Competitive hourly pay - annualized compensation will be in the $60,000 - $80,000 range depending on experience and skill set.  Overtime and additional incentive pay opportunities available.
  • Company vehicle, paid training, cell phone, laptop, tablet, and tools.
  • Medical (multiple options), vision and dental insurance
  • Company provided life insurance and both short- and long-term disability
  • 401(k) retirement savings with a company match
  • 100% Tuition reimbursement
  • Parental leave and adoption assistance

Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits that includes health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.