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IT Site Lead

Apply Job ID REF6736B Date posted 06/01/2022 Address 8515 Industry Park Drive, Piqua, OH Job Type Full-time Job Status Exempt

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.


The IT Site Coordinator / Analyst is primarily responsible for coordinating and improving Supply Chain Management (SCM) systems supporting warehouse/distribution center operations in Piqua, OH. As an on-site extension of the Hobart Service IT team, the individual will play an integral role in system analysis, support, testing, and evaluation within our Supply Chain management software. The individual will obtain a deep understanding of the supply chain/logistics function and act as a collaborative advocate and implementer of key system changes. As a secondary function, in conjunction with the IT Operations teams, the individual will perform initial triage of core IT infrastructure and end-user devices such as network, Wi-Fi, handhelds, and PCs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide support on business process projects and initiatives involving SCM system changes.
  • Meet with stakeholders and process owners to facilitate SCM change prioritization and testing.
  • Collaborate with the business and IT team to troubleshoot day-to-day systems issues, identify root causes, and gather business impact to help prioritize the order in which they are being addressed.
  • Day to day support of critical operations hardware (handheld scanners, printers, shipping/receiving stations, etc.).
  • Incident management and escalation.
  • Proactive communication of identified issues to impacted users.
  • Assist with system training and train-the-trainer sessions.
  • Perform other duties as assigned, including cross-training critical IT functions.

Qualifications:

Education and Work Experience

  • Bachelor’s degree in Computer Science, Management Information Systems, Supply Chain Management, Business, related field, or equivalent work experience is required.
  • 2+ years’ experience working as an analyst for manufacturing or parts company is required.
  • Experience with SQL Server, TSQL and SSMS is preferred.
  • Experience with Azure DevOps is preferred.
  • Experience supporting ERP system is preferred.
  • Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
  • Must have proven analytical/problem-solving skills.

Why work for us?

  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Extensive on-the-job, online, and classroom training
  • Service vehicle, uniforms, and safety equipment provided
  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.


If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.