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Customer Support & Repair Technician

Apply Now Submit a Referral Job ID REF12458V Date posted 01/11/2024 Address 3106 West Thomas Road, Phoenix, AZ Job Type Full-time Job Status Non-Exempt

Orbitalum North America (GmbH), an Illinois Tool Works Company, is a recognized world leader in the manufacture and distribution of high purity cutting, facing, and specialized orbital welding equipment, belonging to the welding segment of our parent company, Illinois Tool Works. 

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.5 billion in 2021. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. 

 

 

 


    Orbitalum North America is currently looking for a new Customer Support Center Technician, in its new Phoenix, AZ facility. This dynamic person will be expected to perform a variety of operations involving equipment breakdown, evaluation, and re-assembly for customer machines and rental fleet equipment, component replacement, rental, spare parts, and new product inventory management, shipping/receiving and computer related tasks for our specialized welding and machining products.

    Essential Job Functions:

    • Perform computer related tasks such as order entry, inventory transactions, and shipping paperwork
    • Responsible for rental repairs including installing replacement parts to rebuild rental  equipment
    • Responsible for customer owned equipment repairs, including installing diagnosing failures, and replacing parts to factory specification, validated through standardized testing
    • Maintain rental facility, inventory, and the equipment needed to test machines
    • Log equipment in and out of the system based on customer info provided
    • Able to complete repair estimates for customer-owned equipment
    • Communicate with the sales team to understand customer requirements
    • Keep area clean and perform all duties in a safe effective and efficient manner
    • Additional duties and tasks as assigned

    Qualifications:

    • HS diploma, GED and/or 1 year of relevant experience
    • Ability to interpret drawings and specifications.
    • Aptitude with various power tools preferred.
    • Ability to communicate with others and problem-solve as necessary
    • Good communication skills
    • Must possess and maintain a valid driver’s license
    • Must be able to lift up to 40 lbs.
    • Ability to work independently
    • Basic computer skills/knowledge of Word and Excel computer programs
    • Advanced knowledge of mechanical and electrical components

    All your information will be kept confidential according to EEO guidelines.

    ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

    As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

    All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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    At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

    Equal Opportunities

    ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

    If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.