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Director of Operations

Apply Job ID REF3883F Date posted 10/07/2021 Address 805 East Old 56 Highway, Olathe, KS Job Type Full-time Job Status Exempt

ITW Residential & Renovation offers a broad range of professional grade anchoring tools and fasteners for numerous construction applications. Our products include wood to wood fastening systems (Paslode), structural wood fasteners (GRK Fasteners™), concrete anchoring systems (Tapcon®, Red Head®, Ramset®), underlayment screws (Rock-On®, Backer-On®), self-drilling screws (Teks®) and drywall anchoring systems (E-Z Ancor®). ITW Residential & Renovation excels in meeting the growing demands from Pro end-users for high-quality home improvement and construction fastening products. Our products are trusted by industry professionals and each brand is the market leader in its respective category in terms of quality, performance and ease of use. ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

We are looking for a growth-minded Operations Director to be based in Glenview, IL that will provide appropriate emphasis on delighting our customers amidst their growing demand, while continuing to instill a premier safety culture amongst our set of sites.  This role will Drive strategic decisions to optimize global manufacturing and distribution footprint to drive down total delivered cost and maintain best-in-class customer service levels

The Operations Director will serve as a critical member of the Residential & Renovation leadership team.  The Operations Director is responsible for developing a high-performance team that manages the functions of manufacturing, supply chain, and on time deliveries to our customers.    The role ensures timely delivery of a quality product, in quantities that meet sales demand and at a cost that insures profitability and growth consistent with ITW objectives. 

The Operations Director will provide strategic leadership over all R&R operations sites, including nail manufacturing facilities in Shanghai, China, and Pocahontas, AR, as well as distribution centers in Bartlett (including packaging operations) and Elgin, IL, and Grand Prairie, TX.   In addition to the multi-site leadership this role is also responsible for leading the and the materials management team.

We are seeking an accomplished leader with experience navigating internal and external partnerships with an enterprise-first mindset, an appreciation for global supply chain trends, and an ability to partner with ITW’s Strategic Sourcing team to drive for the best customer and divisional outcomes, all while upholding strict safety standards and using dedicated focus and discipline as governed by ITW’s business model.

Talent export to our enterprise is an important priority to our high-visibility division.  Enhancing the depth and diversity of our Operations talent pipeline to grow more enterprise Operations leaders is a critical requirement of the Operations Director role. 

This opportunity provides the unique experience to inherit an ITW Model Factory and have global manufacturing leadership experience with the oversight of our operations in Shanghai. 

Primary Responsibilities:

  • Coaches, mentors and develops talent within the team.  Builds a diverse, high performing organization. 

  • Develop strategic manufacturing and distribution center plans to establish procedures for maintaining high standards of operations to ensure that products conform to established customer and company quality standards.

  • Robust demand planning processes with strong coordination with sales and marketing

  • Collaborate across the organization by working with regional and global manufacturing and sourcing functions to implement strategies and action plans that deliver the most efficient and effective supply chain and distribution.  Consistently reduces costs through productivity gains and souring improvements.

  • Provide strong leadership to the division’s safety programs ensuring employee engagement in safety that sustains or develops a strong safety culture.

  • Execute division’s inventory and procurement processes working with both third party and intercompany partners.

  • Define key performance metrics and monitor performance to exceed KPI targets.

  • Oversee the management of inventory to ensure that customer service levels delight our customers while managing to ITW’s inventory philosophy.

  • Ensure compliance with compliance with state and federal regulations and company standards.

  • Identify, recommend and implement changes to improve productivity, and reduce cost, scrap and rework.

  • Provide leadership for employee relations through effective communications, coaching, training and development.

  • Bachelor’s Degree – Preferably in Engineering, Supply Chain or Operations,

  • Graduate Degree or Masters in Business Administration preferred

  • Minimum of ten of progressive professional experience

  • Minimum of five years of progressive experience in operations environment

  • Minimum of five years of people management experience with a proven track record of success

  • A demonstrated personal passion and commitment to safety and driving a safety culture

  • Proven business results in improving operational performance.

  • Demonstrated project management experience.

  • Working knowledge of local and federal governmental requirements (EPA, OSHA)

  • Travel required up to 40%, including internationally to Asia

  • Global supply chain and manufacturing experience highly desired

All your information will be kept confidential according to EEO guidelines.

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.


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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email to request assistance. No other requests will be acknowledged.