ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provides expert, value-added consulting at the customer level. ITW Pro Brands has 3 manufacturing facilities (Olathe, KS, Tucker, GA and DeWitt, IA) and a formulation lab in Carol Stream, IL and employs 250+ individuals.

Summary:

This role requires an energetic, highly motivated and professional individual with a minimum of 3 years industrial customer service experience.

Primary Responsibilities:

• Provide superior support and services to our distributors, end user customers, and our outside sales team.
• Manage orders submitted for several different brand portfolios.
• Provide timely and accurate industrial customer account assistance.
• Mange a high volume of pricing and availability calls, common technical inquiries, order verifications, and troubleshooting orders or shipping errors.
• Provide sales support.
• Maintain master data and monitor of sales pricing programs.
• Provide distributor support and respond to common technical inquiries.
• Investigate and handle freight claims.
• Participate in sales projects as defined by manager.
• Work closely with multiple teams to manage and grow accounts, including outside sales and internal departments.
• Develop thorough understanding of product offerings and distribution channels.
• Perform upselling activities.
• Maintain CRM system, call logs, reports and update necessary KPI’s.
• Perform other duties as assigned

Core Skills/Education/Experience Requirements:

• High school diploma or equivalent, college degree a plus.
• Minimum 3+ years industrial customer service experience.
• 3+ years sales/inside sales experience in a manufacturing environment a plus.
• Drive to overcome obstacles and succeed in a sales environment.
• Capability to partner with team and other internal areas to identify ways to ensure top performance, resolve issues, and improve efficiency of the order to cash (OTC) process.
• Proactive time management skills and ability to effectively prioritize daily work flow with a professional work ethic.
• Ability to take direction and make independent decisions in a fast-paced environment. Strong sense of urgency and true commitment to customers.
• Ability to demonstrate analytical skills and independent problem solving with a variety of variables.
• Commitment and willingness to strive toward achieving Divisional gals and business objectives.
• Great listening and closing skills.
• Ability to provide tip tier reliable customer service to ensure customer satisfaction and sustain competitive advantage.
• Ability to adapt to a changing work environment in a positive manner.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook.)
• Working knowledge of Microsoft Dynamics Navision, CRM system, and Sales Force experience a plus.
• Experience with international exporting documentation, HAZMAT, project management and exposure to process mapping, a plus.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.