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Lead Logistics Coordinator

Apply Job ID REF8608V Date posted 11/15/2022 Address 825 University Avenue, Norwood, MA Job Type Full-time Job Status Non-Exempt

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. 

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel  to see our customer’s applications. And, check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional video.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.


We are looking for a highly motivated individual to join our service logistics team! This person will be a key contributor to solving customer logistic issues and as a lead will be involved in the day-to-day activity of the logistics organization.  This will include the service warehouse, parts identification and sales, the success of our parts fulfillment process, and part planning and procurement.  This person will mentor and make recommendations to enhance and improve everyone’s capabilities.  As a lead of the group, this person will be the go-to person for providing guidance for others on daily problems. This person will report directly to  Repair and Logistics Manager. 

Principle Duties and Responsibilities:

·         Assist in enhancing and coordinating processes to ensure customer satisfaction.

·         Monitor the structures that are in place to quantify the flow of goods and materials, including transportation, stock control and warehousing.

·         Monitor the quality, cost and efficiency of the movement and storage of parts.

·         Understand and resolve issues with the fast spares order activity. 

·         Provide telephone assistance to customers and to field personnel.

·         Knowledge and an understanding of Field Replaceable Units (FRUs) and Recommended Spare Parts (RSP) definitions. 

·         Establish burn rates to assure proper stocking levels, delivery times and transport costs. Some scheduling and expediting responsibilities are included.

·         Work with Technical Support to evaluate part performance and FRU/RSP identification.

·         Willing to mentor and train individuals less experienced.

·         This individual will need to be very organized and a team player.

·         Enthusiastic and cooperative attitude, good communicator and sensitive to the response requirements of customers and service.

Qualifications:

Knowledge, Skills, & Ability Required:

·         Logistics, planning, scheduling background.

·         Good verbal, interpersonal, and some technical skills

·         Good written and communication skills.

·         Team player

·         Sensitive to customer needs.

·         Mentor individuals

Education:

3-5 years related experience in Logistics environments

Working Conditions:

·         Plant environment with some exposure to grease, dirt, noise, and operational equipment.

·         When necessary, will backup material handling personnel.

Take this opportunity to join a successful team where you can make an immediate impact.  Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

Instron is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.