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Customer Service Manager

Apply Job ID REF6569H Date posted 05/17/2022 Address 31 Winterbrook Road, Mechanic Falls, ME Job Type Full-time Job Status Exempt

Electro Static Technology (a business unit of ITW) is the global leader in the mitigation of damage caused by stray electric charge on rotating and moving surfaces. Our two major patented product lines are the AEGIS Shaft Grounding Ring for electric motors and generators, and the FLX-P line of antistatic brushes


  • Work closely with the Sales and Production Team(s) to process and track customer inquiries, orders, escalations and payments.
  • Communicate with existing customers and Sales Team on lead times, invoicing and shipping information.
  • Log all customer interactions per company policy in CRM and Project Management software.
  • 3-5 years experience in Customer Service or Account Management. Preferably in Manufacturing or Sales setting.
  • Proficient knowledge and understanding of CRM, MS Office, Manufacturing and Vendor Portal applications is preferred.
  • Ability to communicate effectively and professionally via phone and email.
  • Experience with Receivables and Vendor Management.
  • Must be well organized, detail oriented and productive working both independently and as a member of a team.
  • BS degree in Business Administration or equivalent work experience preferred.

Our employees enjoy competitive, merit-based salary plus excellent benefits including:

  • Health and dental insurance
  • Company Paid Life Insurance / Short and Long Term Disability
  • 401K plan with generous company match
  • Vacation, personal days and holidays
  • Continuing education reimbursement program
  • Flexible spending accounts

ITW Company Overview

ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.