Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on the development of innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for the innovative products we provide.

ITW’s differentiated business model is composed of a set of unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW—and key to our longevity and strong performance. Learn more about careers at ITW here! Working at ITW

ITW Graphics, a division of ITW, is a global manufacturer with a footprint in the US, Italy, and Asia. We offer customers a comprehensive, broad portfolio of heat transfer solutions for markets such as automotive, sporting goods, and industrial. Our labels are applied to many well-recognized brand names and consumer products.

ITW Graphics is seeking a Quality Manager based in our Manchester, CT facility to play a critical role in the operations of our process. This is a fantastic opportunity that will allow for both personal and professional development! 

Our total rewards package offers comprehensive support from health and wellness, to retirement and financial stability. You can find more information about our benefits package here: https://www.itw.com/careers/benefits-compensation/

Recommends, leads, and implements projects such as: operational process control, quality improvement, scrap reduction, new product development controls / process development and 80/20 initiatives such as PLS and in-lining.  Manage the Quality and ISO system by maintaining plant conformance and implementing efficiency / process improvements.

Direct Reports:            1 - 4

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. The Quality Manager will be responsible for managing a team of Quality personnel.
2. Plans and delegates duties and assignments, administers performance reviews, discipline, training, and ensures policies and practices are followed.
3. Monitor the quality system, analysis quality trends and develop action plans for improvement.
4. Lead ISO program and maintain related files. Coordinate ISO compliance for the site.
5. Lead and maintain quality management system.  Drive continuous improvement of quality systems.
6. Utilize ITW 80/20 Business Process for problem solving and process improvement activities/projects.
7. Partner with R&D for all site related new product introductions.  Active involvement in the new product stage gate process.
8. Work with customers on customer complaints (lead and organize containment action, root cause analysis and short and long- term corrective and preventive actions).
9. Work with customer service and sales on initiating/closing RGA’s and corrective actions.
10. Establish and monitor relevant metrics to track and implement actions to improve the facilities overall quality performance, effectiveness, and customer satisfaction.
11. Work with engineering to complete PPAP documentation (PFMEA, Control Plan, Flow Chart and Part Submissions).
12. Create, review and update quality procedures and work instructions.
13. Perform training for manufacturing/quality associates to work instructions and procedures.
14. Provide hands-on Quality support, direction, and training to the Manufacturing Department.
15. Perform internal and supplier audits.  Use the results to initiate appropriate process improvements.
16. Define and publish Product Quality Specifications.
17. Develop, formalize, implement, and manage a Supplier quality system that ensures incoming materials meet specifications.
18. Work in a safe manner, following all OSHA and company procedures.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.