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Customer Relations Executive

Apply Now Submit a Referral Job ID REF12352E Date posted 02/23/2024 Address N279, Helmond, NB Job Type Full-time

Want to work for a company who protect the consumer whilst also having a highly    commercial focus? ‘We Keep Food Safe’ from physical contaminants, saving lives and reducing waste. 

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing Designed to Survive ™ equipment, that delivers on our company purpose to ensure when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in delivering on our commitments, providing high quality technical service and trusted advice to our customers 

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation. 

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety, but know that they best way to achieve this is through employing a positive mindset and have a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you. 

You will be responsible for supporting office administrative activities as well as generating revenue from the sale of aftermarket products, supporting the sales team through lead generation.


  • Liaise with customers to review performance of existing contracts, identifying opportunities for revenue growth, cross-selling and working with the wider sales team to maximise Loma’s market share
  • Maximise the retention of existing service contact revenue by building strong customer relationships. Acting as a trusted advisor to our customers.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Upload orders to the company’s computer systems, prepare simple customer proposals, keep track of order process and ensure our clients are kept updated.
  • Use your customer contact to identify possible sale leads and promote Loma service offering and prospect new customers. Attend local exhibitions to support the sales teams
  • Update the CRM system, ensuring data is accurate and up to date.
  • In addition to the duties listed above, the position holder must carry out tasks assigned by their line manager that are essentially related to their duties



  • Experience working within a commercial environment
  • Experience building relationships with customers over the phone
  • Ability to understand company sales tools and work within our Trusted Advisor Ethos
  • Excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Proactive and Self-organised with an ability to manage multiple priorities
  • Ability to speak and understand English at B1 level
  • IT literate - able to use word, excel, power point
  • A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Deliver on our Commitments, Take the initiative)
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