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Service and Repair Technician

Apply Job ID REF516K Date posted 04/14/2022 Address 407 West Vine Street, Hatfield, PA Job Type Full-time Job Status Non-Exempt

Brooks Instrument, a global manufacturer of flow and pressure measurement and control products for critical applications, and a division of ITW (A Fortune 200 Company) is seeking candidates for a Service and Repair Technician. Brooks maintains manufacturing, sales, and service center facilities around the world, and our products are used in laboratory and process applications in end markets such as: life sciences, petro-chemicals, semiconductor, analytical instrumentation, nuclear, and solar cells.

      

Receiver / Quoter – Service and Repair Technician

Basic Function

Unbox devices that have arrived in need of repair/calibration/ Make sure devices have proper paperwork

along with being tagged and received in RMA Tracking System, also quote the device for repair/calibration. In addition to receiving and quoting, also teardown and rebuild of industrial devices that come into the service center.

Essential Duties and Responsibilities

  • Receive and quote devices.
  • Unpackage devices.
  • Purge and/or clean devices.
  • Check for proper paperwork and tag devices.
  • Receive and quote devices using Brooks Service Tracking and Business systems.
  • Communicate with customers via email with specified canned responses.
  • Teardown and rebuild of industrial devices.
  • Pressure test and Helium test of industrial devices.
  • Fill out paperwork for each device and enter information into the Service Tracking system.
  • Follow established procedures and processes.
  • Support company and department continuous improvement initiatives.
  • The ability to follow all safety policies and procedures.
  • Take direction from team leads and management.
  • Regular attendance and the ability to get along with others in a team environment.
  • Suggest improvements and modifications for process improvements.
  • Able to work independently along with being able to make sound decisions.
  • Ability to know when to escalate an issue to team lead.
  • Keep work areas clean and organized.
  • Other duties as assigned.

    Industrial Calibrator – Service and Repair Technician

    Basic Function

    Test and calibrate flow measurement of industrial controllers.

    Disassemble, clean, and reassemble industrial devices that come into the Service/Repair Department

    Essential Duties and Responsibilities

    • Receive and quote devices.
    • Unpackage devices.
    • Purge and/or clean devices.
    • Check for proper paperwork and tag devices.
    • Receive and quote devices using Brooks Service Tracking and Business systems.
    • Communicate with customers via email with specified canned responses.
    • Teardown and rebuild of industrial devices.
    • Pressure test and Helium test of industrial devices.
    • Fill out paperwork for each device and enter information into the Service Tracking system.
    • Follow established procedures and processes.
    • Support company and department continuous improvement initiatives.
    • The ability to follow all safety policies and procedures.
    • Take direction from team leads and management.
    • Regular attendance and the ability to get along with others in a team environment.
    • Suggest improvements and modifications for process improvements.
    • Able to work independently along with being able to make sound decisions.
    • Ability to know when to escalate an issue to team lead.
    • Keep work areas clean and organized.
    • Other duties as assigned.

    Tools and Equipment

    •  Various hand tools that are appropriate for repairing devices.
    • Computers and Printers.
    • Brooks Business systems.

    Tools and Equipment 

    Wrenches, screwdrivers, torque wrenches, test equipment and basic computer programs

    Education and Experience

     

    • Computer skills using Microsoft Outlook, Excel, Word as well as other internal software systems.
    • Experience of electro-mechanical parts assembly a plus.
    • Familiarity with some hand tools and their application/use preferred.
    • High school diploma or GED equivalent required.
    • Calibrator test required for calibrator role

    Our employees enjoy competitive, merit-based salary plus excellent benefits including:

    • Health and dental insurance
    • Company Paid Life Insurance / Short and Long Term Disability
    • 401K plan with generous company match
    • Vacation, personal days and holidays
    • Continuing education reimbursement program
    • Flexible spending accounts

    The opportunity to join a well-established (70 + years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.

    Please visit our website: http://www.brooksinstrument.com/

    ITW Company Overview

    ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.

    Brooks Instrument is an Equal Opportunity Employer / Affirmative Action employer.  All qualified applicants will receive consideration for employment without required to race, color, religion, sex, national origin, disability, or protected Veteran status.

     

    ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

    As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

    All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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    At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

    Equal Opportunities

    ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

    If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.