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Customer Service Technician

Apply Job ID REF5456X Date posted 04/14/2022 Address 1000 North Armstrong Drive, Fairmont, MN Job Type Full-time Job Status Non-Exempt

Avery Weigh-Tronix (AWT) is among the world’s largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others.  With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.

AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA.  Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.


Job Summary: To provide technical support for customers, Repair Department, Customer Service and Sales Department providing assistance in quoting parts, repair, and troubleshooting of Avery Weigh-Tronix equipment.  The Customer Service Technician is required to assist all Strategic Business Units in training and support of the Eyecon pill counting machine and also offer support to the Product Management Team. 
 

Essential Functions 

  • Offer pre and post-sales support at end user and distributor & engineering level for customer application assistance. Assisting customer on the telephone providing hands on troubleshooting and step by step set up and calibration assistance. 

  • Assisting customer on the telephone with computer software integration to product interface. 

  • Provide technical support, fielding questions on Avery Weigh-Tronix products for standard product and special equipment as required by customer applications.  Coordinate research with engineering as needed to resolve customer problems.   

  • Recording data for analysis of scale operation and durability. 

  • Interface with manufacturing departments with results of field data captured to provide quality and timely improvements. 

Key Duties 

 

  • Assist with troubleshooting as required for internal departments and Avery Weigh-Tronix distribution. 

  • Understanding of company policies and procedures, including the MRP system, to find and use needed information. 

  • Install and support PC Programs for integration with scales 

  • Verification and review of new products as they are introduce.  Review of manual and assist in training work aids so a common end user have the ability to understand clearly what is needed to repair their product

Knowledge, Skills, Abilities and Education Qualifications 
 
Knowledge: Basic computer knowledge, advanced knowledge of USB, Ethernet, Serial Communication preferred. Understanding of Programmable Logic Controllers, ASCII Formatting, and Print Languages is a plus. On the job training is available and a training program will be required upon taking this role. 

 

Skills: Good verbal and written communication skills, ability to follow directions, quality orientated, strong interpersonal skills, good time management skills, strong problem solving skills 

 

Abilities: Ability to accept and follow instructions for work priorities and work methods. Strong work ethic and self-motivation with minimal supervision. Ability to show flexibility with various work assignments, with ability to plan and manage projects. Must be able to work in a team environment as a positive contributor.   
 

Education: High School Diploma or GED 

 

It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.