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Customer Sales / Service Coordinator (Bilingual)

Apply Job ID REF6486D Date posted 05/12/2022 Address 1000 North Armstrong Drive, Fairmont, MN Job Type Full-time Job Status Non-Exempt

Avery Weigh-Tronix is one of the world's leading suppliers of weighing solutions. With 200 years of experience, the company designs, manufactures, markets and services a broad range of high-quality industrial products and weighing systems.  By drawing on the latest research and technology from around the globe, Avery Weigh-Tronix offers a product portfolio that is second to none: providing business focused products and solutions under several of the industry’s most established brand names, including Avery Weigh-Tronix, Brecknell, Eyecon, and Dillon.


Job Summary

To provides sales order and product inquiry service and/or information to our distributor/dealer sales network, Original Equipment Manufacturer (OEM) accounts, Catalog Supply Houses, or end user network. The Customer Sales/Service Coordinator is the primary contact and is responsible for complete customer follow-up and general order administration.

Essential Functions/Key Duties

Answer incoming customer calls, receive purchase orders, obtain delivery information, acknowledge the order to the customer, expedite shipments when needed.

Process customer purchase orders and provide ship date availability utilizing the specified computer system and/or communicating with manufacturing and planning.

Prepare and communicate sales information to all customers and prospects via the telephone, fax, letter, or email.

Negotiate freight costs with customers in cases of delayed shipments, wrong product, out-of-box failures, or any type of errors.  Provide technical consultation and sales advice to the distributor organization to assist in the sales of the product family.

Work with and provide input to the Regional Sales Director, Product Manager and Application Specialist on product, service and competitive issues.

Knowledge, Skills, Abilities and Education Qualifications

 

Knowledge:  Basic telephone and computer knowledge, including Microsoft Word, Outlook, Excel, Access and AS400.   

 

Skills:  Proficient in general office support skills of word processing, 10 key calculator, telemarketing, record keeping, filing, data base management, complaint handling, public relations, strong problem solving skills and strong time management skills.

 

Abilities: Good written, verbal and interpersonal skills. Quality and customer oriented. Ability to maintain pleasant internal and external relationships. Proven ability to make independently based, qualitative decisions and decisions relating to negotiating true customer delivery dates, deterring methods of shipment, discount structures and how to resolve customer complaints.

 

Education: High School Diploma or equivalent.  Additional post-secondary school in Selling or Sales Operations is helpful but not mandatory.

 

It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities.

 

This job description in no way states or implies that these are the only duties to be performed by this employee.  Employees will be required to follow any other instructions and to perform any other duties upon the request of their Supervisor.  This organization reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.