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Sales Representative

Apply Job ID REF6195L Date posted 04/20/2022 Address 30 Endicott Street, Danvers, MA Job Type Full-time Job Status Exempt

SUMMARY: Manages lead intake from the website, tradeshows, inbound calls, and other marketing programs; Qualifies and dispositions leads through CRM system (Salesforce.).  Manages small accounts and/or small opportunities to support field sales, and channel partners and contribute to the overall growth of the division.  May provide basic technical service support, increasing customer satisfaction with existing customers.    

·         Manages all inbound leads for the Americas:

o    timely lead retrieval

o    research, contact, qualify and prioritize leads

o    dispositioning of leads to channel partners, Regional sales managers or others          utilizing Salesforce.

·         Provides monthly/quarterly reporting of lead metrics:

o    Number of leads

o    Qualified leads

o    Leads sent to distribution partners

o    Leads that turned into opportunities

o    Leads that resulted in new revenue

·         Telephones or email prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

·         Supports small revenue opportunities within select focused channel partners and existing ‘20’ direct customers through communications and other activities as needed.

·         Prospects, qualifies and generates sales within ITWPP’s established distribution partners.

·         Maintains smaller distribution partners and named direct accounts with pricing notification and other communication and support as required.

·         Effectively utilize sales processes and tools in Salesforce (opportunities, call plans, dashboards) to support significant growth for the Americas

·         Identifies and closes additional purchases of products and services by customers' communities.

·         Works closely with Sales, Marketing, Tech Services, and Customer Service.

·         Able to provide basic technical support and redirect inquires related to customer service, quality and more detailed technical requests while ensuring timely response to customers.

·         Keeps management informed of all activity, including timely preparation of reports

·         May Assist in providing training to both customers and employees.

·         Promotes, supports and adheres to all safety, environmental and quality related policies and procedures.

·         Effectively communicate with others inside and outside of the company in a professional manner to promote customer service orientation. 

·         May provide other reports or analysis as requested

 

Qualifications:

BASIC REQUIREMENTS:

·         Strong written and verbal communication skills,

·         solid technical acumen,

·         comfortable cold-calling and collecting customer/market information,

·         highly organized, detail oriented and good multi-tasker. 

·         Strong bias for action and the ability to super-serve customers.

 

EDUCATION: Advanced two to four- year degree in technical (Chemical Engineer or similar) discipline preferred.

EXPERIENCE:  Recent college grad with like internship experience required.   2 plus years of experience in a technical role and a desire to sell and interact with customers preferred.

 

SKILLS:

·         Computer skills in Word, Excel, Salesforce.com and ERP Systems is preferred.

·         Demonstrated competency for developing relationship-building, identifying key       decision makers. Strong understanding and follow up of sales processes.

·         Ability to research companies and contacts through various methods (web search, existing records in CRM, other tools/websites. 

·         Excellent time management and ability to prioritize tasks

 

TRAVEL: Occasional

 

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.