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KAM - Digital accounts

Apply Now Submit a Referral Job ID REF12769D Date posted 03/20/2024 Address Betts Way, Crawley, England Job Type Full-time

ITW Construction Products is one of seven segments of the US multinational group Illinois Tool Works family, innovating, designing and manufacturing advanced industrial technology.

ITW Construction Products divisions are known for their innovation and remain a leader in technology, research and development. This enhances our interaction and relationship with our customer and generates increased productivity for our end users.

With our five brands we are at the forefront of technology and enterprise for their respective markets, Our ITW Construction Products UK & Nordics division is committed to providing advanced trade solutions for professional users. Key brands include: Paslode (Wood), SPIT (Concrete), Cullen, Gang Nail and NKT.

Our strategy and company decentralized culture is based on Entrepreneurship and our core values of Integrity, Respect, Trust, Shared Risk and Simplicity are the assets for an inclusive and supportive work environment that can challenge people, giving them space to reach their full potential as unique individuals. We believe this support career growth and ensure a sustainable talent pipeline for the success of the business.

ITW Construction Products UK/Nordics is a division of ITW within in the Construction Products segment. As a division our annual revenue exceeds $200m, with ~450 people across 8 countries. We are suppliers of innovative engineered fastening systems and related consumables and software. These products are uniquely specified for a variety of materials, including wood, concrete and steel.

We are industry influencers and market leaders in our fields with five high quality brands at the front of technology and enterprise. At all levels in our organisation, we are encouraged to embrace our inner entrepreneur to drive actions, focus on what matters and share ideas so that every individual can have an impact on the business. In return we are rewarded, supported in our development and given the opportunities to grow within a large multinational organisation.

The Role of Key Account Manager – Digital Accounts requires a creative and commercially astute individual to continue the journey towards full potential with our key “80” Distribution Partners across Wood Nailing and Concrete Business Units. Responsibility includes developing strong customer relationships across the many layers of our key “80” Distribution Partners’ businesses, creating Strategic Business Plans to further increase market share and brand engagement.

This will involve a deep understanding of both theirs and ITW’s strategic vision and short / medium term ambitions. Collaborating closely with the wider Segment and Marketing teams, Logistics and Customer Services to maximise opportunities for process simplification and profitable growth through jointly agreed Strategic Plans.

Primary responsibilities & Accountabilities:

  • Achieve sales growth and net revenue targets, adopting an Aggressive Growth Mindset.
  • Identify opportunities and develop Strategic Action Plans for profitable growth, collaborating with Segment and Marketing teams.
  • Focusing on the “80” working with Logistics and Customer Services to identify opportunities for and delivering simplification.
  • Regular analysis of internal and external sales in/out data sources to understand and communicate key market insights.
  • Develop multi-level customer relationships and provide an excellent customer experience.
  • Arrange and/or attend specific company networking events and/or trade shows which will include evenings and weekends from time to time
  • Keep safe and look out for colleagues physical & mental well being
  • Report any incidents, accidents or near misses and any other Health and Safety issue that may be relevant in yours or the work environment.


  • A good standard of education.
  • Experience of sales preferably within the fixings or power tool sector.
  • Highly self-motivated.
  • Good written and oral communication skills.
  • Good working knowledge of MS Office.
  • Good interpersonal skills.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks.
  • Flexibility to travel nationally
  • A full driving Licence

Here at ITW we are committed to ensuring we recruit the best people for our roles and welcome all candidates, wholly accepting of and celebrating diversity. As an employee for ITW you will work for a business that puts service delivery, inclusion and safety at its core and we have a number of employee resource groups in place to support this including Health & Safety forums, a Diversity & Inclusion Committee, ITW Women's Network, Young Professionals Network & Pride @ ITW 

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

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