Lead Service Technician
Apply Job ID REF3529T Date posted 09/09/2021 Address 5101 Trabue Road, Columbus, OH Job Type Full-time Job Status Non-ExemptHobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
This position is under the broad direction of a District Manager. The selected candidate will be responsible for all areas of field services repair. The candidate will typically leave from home each day and travel from site to site maintaining and repairing equipment, making sure the overall needs of each customer are met, and representing Hobart Service in a professional and experienced manner. As a Food Equipment Service Tech, you'll enjoy being the site expert for your customers. The individual will consistently achieve or surpass weekly productivity and service labor revenue goals assigned by management while maintaining a high level of customer service.
Responsibilities include but are not limited to adjusting, aligning, assembling, calibrating, inspecting, lubrication and testing of commercial food prep equipment, electrical/mechanical and electronics troubleshooting; will work out solutions in the best interest of the customer; will be responsible for vehicle inventory and appearance; will need to satisfactorily complete company schools and audio/video field training.
Candidate will comply with all applicable service policies and procedures, maintain frequent contact with the office to receive service assignments and review service problems with the advisor, or manager. Must be available for overtime and on-call schedule.
To be considered for this exceptional career opportunity you must have at least the following:
- Excellent mechanical/electrical/electronic aptitude.
- Meet one of the following:
- Accredited HS Diploma/GED and 2 years of Technical Training
- A minimum of 5 years of Commercial Food Equipment Service Experience
- EPA Universal
- Ability to learn new technology and repair and service procedures and specifications.
- Valid driver's license with acceptable driving record and able to drive multiple hours per day
- Able to travel and attend training schools
- Computer Skills: Microsoft Office products Excel, Word, Outlook
- Excellent verbal, written and interpersonal communication skills
- Be organized, accountable and self-motivated
- Ability to demonstrate ITW values of integrity, Simplicity, Trust and Respect.
- Excellent customer service skills
Physical Requirements:
- Lifting 50-75 lbs with or without assistance
- Climbing up to 8 ft with ladder
- Extensive walking 3-5 miles/day
- Extensive driving 5-6 hours/day
- Kneeling, squatting, bending, pushing/pulling
- Exposure to noise, heat, cold, slippery, wet conditions
- OT and On-Call Duty as required
About Us:
Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.
We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
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Equal Opportunities
ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.