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National Account Manager

Apply Job ID REF7217U Date posted 07/15/2022 Address 475 North Gary Avenue, Carol Stream, IL Job Type Full-time Job Status Exempt

This position is within ITW’s Zip-Pak division.  Zip-Pak is the global leader in resealable solutions for the flexible packaging industry.  Our expertise in zipper, application technology, and packaging systems makes Zip-Pak the primary choice of brand owners, OEM’s, and converters for innovative resealable solutions.  Zip-Pak’s lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion. 
The division has +300 employees, 6 global manufacturing sites and presence in North America, South America, Europe, and Australia.


Summary:    

Provides overall account leadership and acts as key customer interface for a selected group of key customers (10-15 accounts) including accounts with national scope. Responsible for all facets of account management and customer relationship building, as well as delivery of key business financial goals. 

The organization is looking for someone to join the business who has strong business acumen, with a strategic mindset who understands what it takes to achieve win-win situations. A team player who can quickly build connections within our own organization as well as in customers’ (matrix) organizations. Someone energetic, focused and results orientated with good time management skills.

Essential Duties and Responsibilities include the following, but not limited too: 
•    Key account management 60%, New Customers/New Sales: 40%, must have the ability to both farm and hunt
•    Key customer interface; establishes productive, professional relationships with key personnel in key customer accounts
•    Works closely with internal Customer Service, Field Technical Service, R&D as well as plant operations personnel to ensure customer satisfaction and problem resolution
•    Provides overall leadership for the account and coordinates the involvement of company personnel and resources in order to meet customers’ expectations, account performance objectives and solution development
•    Provides coordination of account communication and activities as required for accounts with multiple locations and/or geographies 
•    Proactively leads activities to assess, clarify and validate customer needs on an ongoing basis
•    Leads all significant account planning processes including forecasting, budget development, establishment of income targets, and calling activity
•    Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
•    Identifies, qualifies and develops new business & accounts in accordance with specified targets
•    Closely coordinates company executive involvement with customer management
•    Be made aware of and support Australia’s National Heavy Vehicle Legislation-Chain of Responsibility (CoR) where designated applicable to this position within the COR Program for Zip-Pak support of Australia’s CoR Legislation.

Deliverables
•    Achieves strategic customer objectives defined by company management
•    Provides territory business plan which includes strategic customer account plans for selected accounts
•    Develops cross-functional relationships across multiple customer geographical locations
•    Achieves targeted sales plan in designated accounts
•    Identifies potential customers and develops new business in accordance with targets
•    Meets assigned expectations for profitability
•    Optimal use of own time management as well as company resources such as support personnel and research & development time in order to achieve territory goals and high customer satisfaction ratings 
 

Qualifications:

Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                           
Must have a bachelor’s degree in a related field; Master's degree (MBA) or equivalent optional; four to ten year’s commercial/sales experience including experience with large key accounts, additional business experience a plus.   

Travel:
Requires significant travel within the US market.

Communication Skills:                               
Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.  Ability to read and interpret contract language, as well as write reports and high-level business correspondence.    

Mathematical and Analytical Skills:                               
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:                              
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:                              
Comfortable and proficient with common business hardware and software including spreadsheet and word processing software.

Work Environment:
The employee will be required to work out of their home.   
 

Additional Information:

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW offers a competitive compensation and benefits package, including competitively priced medical and dental coverage the first of the month following hire, free life insurance, paid vacation and holidays, and immediate 401k matching. 

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.