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Customer Service Administrator

Apply Now Submit a Referral Job ID REF12963U Date posted 04/23/2024 Address 12 Bilton Road, Basingstoke, England Job Type Full-time

ITW Global Fasteners is part of the Automotive segment within ITW. Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.

Customer Service Job Description

Processing customer schedules and new orders into the ERP system. Confirming receipt or orders via email or customer portals in a timely manner.
Following contract review process and keep good records and documentation.
Planning short and long-term to align supply and demand to support customer requirements.
Work closely with other teams to ensure sales order management and cross-department communication.
Act as a contact for a range of customers and deal with queries relating to order status or delivery timings
Creating warehouse pick list reports based on customer weekly requirements
Shipping of goods from ERP system, raising relevant paperwork and arranging necessary transportation
Raise Export Documentation with Customs Broker and work with customer nominated transport companies
Monitoring any parts not shipped and follow up with relevant departments
Attend Annual Safety Day
General Admin Duties

Qualifications:

Candidate Requirement

Strong communication skills, interpersonal and Customer Service skills with a positive attitude
Excellent organisational skills
Ability to prioritise, whilst ensuring a high level of professionalism and attention to detail
Ability to work in a team
Good knowledge of Microsoft Office (Excel/Word/Outlook/Sharepoint)

Desirable Requirement

Previous experience in a similar role
Knowledge of ERP Systems

Benefits

Competitive Salary dependent upon experience
22 days holiday rising to 26 days
Pension Scheme & Life Cover
37.5 Hour working week – 1pm finish on a Friday
Free Parking

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