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Service Technician - Commercial Solutions Division

Apply Job ID REF8034M Date posted 09/28/2022 Address 1635 West Spencer Street, Appleton, WI Job Type Full-time Job Status Non-Exempt

Miller® is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.

We’re about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.


Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranties. Candidate must be a self-starter, team player and possess the ability to make independent decisions and follow through to completion.

ESSENTIAL FUNCTIONS:

  • Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
  • Work with customers electrically/mechanically troubleshoot, diagnose, repair and maintain a variety of MIG, TIG, and Mulit-process machines
  • Create service files to effectively administer warranty claims; repair and test of returned equipment from the field
  • Participate on product development teams and product support projects
  • Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty

Qualifications:

  • Associate Degree in Electronics, Electro-Mechanical Technology or related field.
  • At least one year of customer service and troubleshooting skills
  • At least one year of welding systems product experience, preferred
  • Above average computer skills utilizing Microsoft Office suite and Internet programs.
  • Good communication and listening skills

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.