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Field Service Technician

Apply Job ID REF7281L Date posted 07/27/2022 Address 1141 Harbor Bay Parkway, Alameda, CA Job Type Full-time Job Status Non-Exempt

Simco-Ion has been in the static control business since 1936, and their longevity speaks to their success at improving safety, increasing efficiency, and lowering overall costs for customers. At the forefront of the static control industry for over 80 years, today, Simco-Ion is a global enterprise with vast intellectual property and resources. When working at Simco-Ion, you will be empowered in an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and opportunities to make an impact.

ITW, a Fortune 200 company, is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has prospered for over 100 years, changing the way people live and work worldwide. Each of ITW’s businesses has an independent entrepreneurial spirit and the freedom to innovate. It is the highly talented people at ITW who drive success through new products and customer-driven solutions.

To learn more about the Simco-Ion, Technology Group and what we do, please visit our website at:

https://www.simco-ion.technology and our corporate website at: https://itw.com/


The Field Service Technician provides product installation, maintenance, and technical support to a wide array of customers in the semi and electronics industry. Success in driving service starts with a goal of improving customer satisfaction, maximizing customer retention, and increasing profitability. 

  • Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency, above average customer service skills and professionalism
  • Manage on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes
  • In-depth knowledge of equipment, service, and maintenance
  • Diagnose errors and technical problems and determine proper solutions
  • Demonstrate high sense of quality
  • Establish assistance by studying system requirements, including ordering and gathering essential parts/components
  • Produce timely and detailed field service and expense reports
  • Display original thinking and creativity
  • Flexible work schedule that includes 70% travel, occasional weekends, and possible international travel
  • Exemplifies teamwork across organization
  • Self-starter who is reliable and dependable
  • Excellent working knowledge of appropriate tools, data, and service needs
  • Ability to work with mathematical concepts
  • Ability to interpret a variety of instructions furnished in written, oral or diagram form
  • Communicates changes and progress of assigned jobs/projects
  • Strives to continuously build knowledge and skills

Qualifications:

  • Technical degree or certification with 1-5 years related experience

  • Experience of Clean Room Products/Equipment or Instrumentation associated with industries such as Semiconductor, Medical Device, Life Sciences or other related industry

  • Works with integrity and ethically, upholding ITW core values and expectations

  • Proficient in laptop technology to include Word, Excel, email

  • Ability to lift, lower, and carry object up to 50 lbs

  • Push and pull objects up to 50 lbs

  • Ability to climb up and down stairs and a vertical ladder

  • Ability to stand, sit, and/or walk for long periods of time, twist, stoop, kneel, squat, and reach for purposes of installing and maintaining equipment

  • Must be able to operate a motor vehicle and have a valid driver’s license 

  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

  • Able to develop alternative solutions and uses reason

  • Works well in group problem solving situations 

  • Speaks clearly and persuasively in situations; above average customer service skills

  • Writes clearly and informatively

  • Presents required information timely and effectively

  • Mathematical concepts such as probability and statistical inference

  • Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations

Our employees enjoy competitive, merit-based salary plus excellent benefits including:

  • Health and dental insurance
  • Company Paid Life Insurance / Short and Long Term Disability
  • 401K plan with generous company match
  • Paid vacation, personal days and holidays
  • Continuing education reimbursement program
  • Employee Life Assistance Program
  • Flexible spending accounts

ITW Company Overview

ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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At ITW, we value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Equal Opportunities

ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws. Read more information here.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access this online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.